We strongly encourage all our esteemed customers and clients to thoroughly review and comprehend our privacy policy, payment and return policies before initiating any purchase or procuring their desired products from Pt. Rumah Aroma Wangi. This proactive measure ensures a comprehensive understanding of the privacy parameters governing the utilization of our services and the handling of personal information, thereby fostering a secure and transparent engagement with our company.
This document articulates the privacy policy of www.rumaharomawangi.com, herein referred to as “We,” “our,” and “us,” denoting the “Company.” By accessing this site, you explicitly consent to abide by the Internet Privacy Policy expounded on this page. We retain the discretion to alter or eliminate sections of this policy at any time, prompted by shifts in the company environment, production dynamics, product alterations, modifications in local or international laws, and other pertinent terms and conditions.
Recognizing the paramount importance of safeguarding visitor information, particularly personally identifiable information, we govern the treatment of such data obtained through the website. It is recommended to periodically review this Internet Privacy Policy for updates, and we appreciate your comments and feedback.
Visitor information is collected or stored only when submitted knowingly and voluntarily. This may be necessary for services, registrations, or addressing requests. The policy is designed to protect personal information in compliance with privacy laws.
Submitted personal information is utilized for its intended purpose or related secondary purposes outlined in this policy. Correspondence archives containing personal data are stored for record-keeping. We do not sell, trade, or disclose personal information. While we may contact you to provide business updates, adherence to standard marketing laws allows you to opt out at any time.
We provide links to external and third-party websites; however, their content is beyond our control. We do not assume responsibility for the conduct of companies linked from our website.
We take concerns regarding our websites seriously. For queries about our Privacy Policy or to report issues, please contact us at admin@rumaharomawangi.com.
We, Pt. Rumah Aroma Wangi, are responsible for providing descriptions of products and services through our website, during communication with our sales representatives, and on product labelling. Customers are responsible for confirming all necessary details of the products before placing their order.
If customers order the wrong product(s) and request a replacement, the products should not be opened from their original packing/shipment packaging. Communication with our sales team prior to returning the product via email/phone call/chat is required. Returning shipment charges and replacement shipment charges are to be borne by the customer.
If the company sends the wrong product(s), the products should not be opened from their original packing/shipment packaging. Communication with our sales team prior to returning the product via email/phone call/chat is required. The return and resending shipment charges will be covered by the company, and the cost will be returned within 3 working days if customer not requiring the ordered product (s), including shipment charges if the customer paid.
Replacement requests must be submitted within 3 working days of receiving the product. Customers are responsible for ensuring the accuracy of their required products before placing the order. If the quality of the product is proven non-compliant with the required/requested specifications, cancellation and refund of the order are acceptable.
Customers are required to review and accept the technical requirements of distillery machines before proceeding with production.
Any changes/additional services requested by the customer during or after the production process will result in additional charges based on the changes or additional services required. 90% of the total amount costing for the ordered product(s) must be paid upon the customer’s final order confirmation of the product(s).
If the customer cancels their order within 5 working days or before production confirmation, 5% of the total amount will be deducted as a service charge, and the remaining amount will be returned to the customer’s account.
If the customer cancels their order after completing the technical process, such as engineering and designing works, a service charge of 25% of the total amount will be deducted, and the remaining amount will be returned to the customer’s account within 15 working days. Any refund amount will be refunded within 15 working days.
Changes during production or order cancellation:
Customer-requested changes during production will be subjected to additional charges.
The initial payment of 90% from the total payment will be non-refundable if the customer cancels after production/during production. The process, such as designing & engineering, pre-production, and production progress, will be updated upon the customer’s request through the registered email.
Customers are urged to thoroughly review and confirm their orders, taking into account the specific terms and conditions for each product category outlined above. The policies aim to ensure transparency and clarity in dealing with returns, replacements, cancellations, and refunds.
